Please note international delivery is temporarily unavailable. You will receive an email from us the day before delivery notifying dispatch, please ensure you are home for the delivery, if you are going to be out, please get in touch to arrange a more suitable day. Please note this will extend your delivery time. Orders placed after Thursdays 12.30pm will not be dispatched until Monday. We will not replace/refund goods which have thawed upon an unsuccessful delivery due to no one being home to receive goods. Our boxes do keep everything frozen for 48 hours. We will not replace or refund orders that have been rejected by the customer at 48 hours due to courier delays.
We do not track orders so will not be able to notify you of courier delays. These circumstances are out of our control therefore we do not guarantee a next day delivery service. On occasions couriers may deliver your parcel at 48 hours, not 24 hours. In certain circumstances orders may be delayed without prior notification. Please see above for information about delivery days, times and rates. Live food delivery starts at £3.49 and we use a fully tracked next day service for this. This charge will appear in your cart when you checkout. Unfortunately, due to costs imposed on us from our courier, some large items will have a surcharge applied to them. Large items can incur a charge depending on the volume of the item.
#PLASTIC ENGRAVED DOG TAGS FOR PETS FREE#
*For orders over £59 where the total order weight is greater than 30kg, the delivery for the first 30kg will be free and then just 32p per kg thereafter. We're very sorry but this offer does not apply to UK highlands and Islands postcodes.
Spend over £59 and we'll deliver your order using a Next Day delivery service for free!* (This is after the dispatch times displayed on each product page)Īll delivery charges will be automatically shown at the checkout.
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